Cincinnati Bell Announces Q4 and Full Year Results

Cincinnati Bell released its 2011 results recently, announcing that they had exceeded their original financial guidance for the year, hitting $1.5 billion after forecasting $1.4 billion. The company’s recently completed fourth quarter was also marginally better than last year’s, raking in $365 million compared to Q4 2010’s tally of $363 million. High-speed Internet subscribers rose to 257,300 (an increase of over 1,200 new customers), while DSL subscriptions dropped almost 11,000 over the course of 2011.

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Content on Multiple Screens to Become Routine

According to new research from IMS Research, the number of IP-enabled consumer electronics shipped will near 2.5 billion in 2012, and rise to 3.5 billion in 2015. The sheer number of devices suggests that multi-screen content consumption is set to become a mainstream activity. IMS notes that the increasing adoption of fixed broadband connectivity in homes, along with the high popularity of wired and wireless home networking, will also play a large part in driving this transition forward, along with the growing installed base of IP-enabled CE devices.

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Verizon Tops J.D. Power Again

The latest J.D. Power and Associates customer care survey ranks Verizon no. 1 in customer care performance. Second, third and fourth place among the four largest carriers went to Sprint, AT&T and T-Mobile, respectively. Virgin Mobile emerged victorious for customer care among non-contract providers. Interestingly, owners of 4G-enabled handsets contact their carrier considerably more than owners of less sophisticated devices, and each of these support calls takes five minutes longer than support calls involving the older phones.

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