Cincinnati Bell released its 2011 results recently, announcing that they had exceeded their original financial guidance for the year, hitting $1.5 billion after forecasting $1.4 billion. The company’s recently completed fourth quarter was also marginally better than last year’s, raking in $365 million compared to Q4 2010’s tally of $363 million. High-speed Internet subscribers rose to 257,300 (an increase of over 1,200 new customers), while DSL subscriptions dropped almost 11,000 over the course of 2011.
According to new research from IMS Research, the number of IP-enabled consumer electronics shipped will near 2.5 billion in 2012, and rise to 3.5 billion in 2015. The sheer number of devices suggests that multi-screen content consumption is set to become a mainstream activity. IMS notes that the increasing adoption of fixed broadband connectivity in homes, along with the high popularity of wired and wireless home networking, will also play a large part in driving this transition forward, along with the growing installed base of IP-enabled CE devices.
The latest J.D. Power and Associates customer care survey ranks Verizon no. 1 in customer care performance. Second, third and fourth place among the four largest carriers went to Sprint, AT&T and T-Mobile, respectively. Virgin Mobile emerged victorious for customer care among non-contract providers. Interestingly, owners of 4G-enabled handsets contact their carrier considerably more than owners of less sophisticated devices, and each of these support calls takes five minutes longer than support calls involving the older phones.
For more information, see http://www.broadbandreports.com/shownews/Verizon-Wireless-Again-Wins-JD-Power-Customer-Survey-118191