Parks Releases Consumer Technical Support Study

Parks Associates released a new report recently, titled “Consumer Technical Support Services.” The report is basically an overview of support offerings and their effect on companies’ bottom lines, positively or negatively. Also included is a forecast of various technical support services through 2015. Some interesting sections include “Consumer Attitudes about Technology,” “Television/Home Theater Set-up,” and “Remote Tech Support Vendors.” The report is priced at $3,200.

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