Verizon Tops J.D. Power Again

The latest J.D. Power and Associates customer care survey ranks Verizon no. 1 in customer care performance. Second, third and fourth place among the four largest carriers went to Sprint, AT&T and T-Mobile, respectively. Virgin Mobile emerged victorious for customer care among non-contract providers. Interestingly, owners of 4G-enabled handsets contact their carrier considerably more than owners of less sophisticated devices, and each of these support calls takes five minutes longer than support calls involving the older phones.

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