The latest J.D. Power and Associates customer care survey ranks Verizon no. 1 in customer care performance. Second, third and fourth place among the four largest carriers went to Sprint, AT&T and T-Mobile, respectively. Virgin Mobile emerged victorious for customer care among non-contract providers. Interestingly, owners of 4G-enabled handsets contact their carrier considerably more than owners of less sophisticated devices, and each of these support calls takes five minutes longer than support calls involving the older phones.
For more information, see http://www.broadbandreports.com/shownews/Verizon-Wireless-Again-Wins-JD-Power-Customer-Survey-118191