ACSI Releases Subscription Television, Wireless Telephone Satisfaction Numbers

The American Customer Satisfaction Index has released its satisfaction scores for May 2011. The ACSI scores represent the percentage of Americans satisfied with a particular good, service, or industry. This version covers computer software, fixed-line telephone service, motion pictures, network/cable TV news, newspapers, subscription television service, wireless telephone service, and cellular telephones. Among the interesting numbers: Time Warner Cable, Comcast, and Charter Communications score about 10% worse than subscription television services like DirecTV, AT&T’s U-Verse, and DishNetwork. Among the wireless telephone services, Verizon and Sprint come out on top, with AT&T bringing up the rear.